Fordawin Privacy Policy – How We Protect Your Data

1. What Personal Data We Collect

When you register and use Fordawin, we collect the following categories of personal information:

We only collect information that is necessary to operate the Fordawin platform, comply with legal obligations, and provide you with a personalised, secure gaming experience.

2. How We Collect Your Data

Fordawin collects your personal data through the following means:

• Direct collection: When you fill out our registration form, complete KYC verification, make a deposit or withdrawal, or contact our support team.
• Automated collection: Through cookies, log files, and similar tracking technologies when you browse or use the Fordawin platform. These help us remember your preferences and improve site performance.
• Third-party sources: From identity verification providers, payment processors, and fraud prevention services — solely to verify your identity and protect the integrity of the platform.

You can control certain types of data collection — particularly cookies — through your browser settings. Note that disabling cookies may affect how some features of Fordawin function.

3. Why Fordawin Uses Your Personal Data

We process your personal information for specific, legitimate purposes only. Here's why Fordawin needs your data:

• Account management: To create, maintain, and secure your Fordawin player account.
• Identity verification (KYC/AML): To confirm your identity, verify your age (21+ requirement), and comply with Anti-Money Laundering (AML) obligations under Philippine law.
• Payment processing: To facilitate deposits and withdrawals through your chosen payment method, whether that's GCash, Maya, bank transfer, or card.
• Customer support: To respond to your queries, handle complaints, and resolve disputes efficiently.
• Fraud prevention and security: To detect and prevent unauthorised access, bonus abuse, multiple-account violations, and other fraudulent activity.
• Legal compliance: To meet our obligations under Philippine gaming regulations, the Data Privacy Act, and AML/CFT requirements.
• Platform improvement: To analyse usage patterns, fix technical issues, and improve the overall Fordawin experience for all Filipino players.
• Marketing communications (with consent): To send you promotions, bonus offers, and platform updates — only if you have opted in to receive them.

Fordawin will never process your personal data for any purpose not listed here without first obtaining your explicit consent.

4. Who We Share Your Data With

Fordawin does not sell, rent, or trade your personal information. We only share data with trusted third parties where it is strictly necessary to operate the platform, as detailed below:

• Payment processors: GCash, Maya, banks, and card networks need certain transaction details to process your deposits and withdrawals securely.
• Identity verification services: KYC and AML compliance providers receive your identification documents to verify your identity and screen for prohibited persons.
• Fraud prevention providers: Security and fraud analytics services that help us detect suspicious activity and protect the platform.
• IT and hosting partners: Servers, cloud infrastructure, and software service providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities: Philippine gaming regulators, the National Privacy Commission, and law enforcement — when required by law or court order.

All third-party service providers are contractually obligated to process your data only for the specific purpose for which it was shared and to maintain appropriate security standards.

5. Cookies and Tracking Technologies

Fordawin uses cookies and similar technologies to improve your experience on the platform. Here's a breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function — things like keeping you logged in and remembering your session preferences. You cannot opt out of these.
• Analytics cookies: Help us understand how players use Fordawin so we can improve performance and fix issues. Data is aggregated and anonymised.
• Preference cookies: Remember your language settings, display preferences, and other customisations.
• Security cookies: Detect and prevent fraudulent activity, enforce login limits, and protect account integrity.

You can manage non-essential cookies through your browser settings at any time. Rejecting certain cookies may limit some functionality on the Fordawin platform.

6. How Long We Keep Your Data

Fordawin retains personal data only for as long as necessary for the purposes outlined in this privacy policy, or as required by Philippine law. General retention periods are as follows:

• Active account data: Retained for the full duration of your account, plus a post-closure period as required by AML/gaming regulations (typically 5 years).
• Transaction records: Kept for a minimum of 5 years to comply with financial and anti-money laundering regulations.
• KYC documents: Retained for at least 5 years after account closure.
• Support communications: Kept for 2 years after the issue is resolved.
• Marketing preference data: Deleted within 30 days of your opt-out request.

When the retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you.

7. Your Data Rights as a Filipino Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by Fordawin:

• Right to be Informed: You have the right to know that your data is being collected, what it's used for, and who it's shared with — which is exactly what this privacy policy explains.
• Right to Access: You can request a copy of the personal data Fordawin holds about you at any time.
• Right to Correction: If your information is inaccurate or incomplete, you can request a correction through your account settings or by contacting support.
• Right to Erasure: You may request the deletion of your personal data, subject to legal obligations (e.g., we may be required to retain certain records for regulatory compliance).
• Right to Object: You can object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a commonly used, machine-readable format.
• Right to Damages: If you suffer damages due to a violation of the Data Privacy Act by Fordawin, you are entitled to compensation.

To exercise any of these rights, contact Fordawin's Data Protection Officer at privacy@fordawin.app. We will respond to all requests within 30 days.

8. How We Protect Your Data

Fordawin implements a comprehensive set of technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration, or disclosure:

• SSL/TLS encryption for all data transmitted between your device and Fordawin's servers.
• End-to-end encryption for sensitive personal and financial data at rest.
• Multi-factor authentication (MFA) available for all player accounts.
• Regular penetration testing and security audits by independent third-party experts.
• Strict access controls — only authorised Fordawin staff with a legitimate business need can access player data.
• Incident response procedures to detect, contain, and report data breaches within the timeframes required by Philippine law.

In the unlikely event of a data breach that affects your personal information, Fordawin will notify you and the National Privacy Commission within 72 hours of discovering the incident, as required by Philippine law.

9. Children's Privacy

Fordawin is strictly an adults-only platform. We do not knowingly collect personal data from anyone under 21 years of age. If we discover that a person under 21 has registered an account, we will immediately close the account and delete all associated personal data.

If you believe a minor has registered on Fordawin, please contact us immediately at support@fordawin.app so we can take prompt action.

10. Changes to This Privacy Policy

Fordawin may update this privacy policy from time to time to reflect changes in our practices, new features, or evolving legal requirements. When we make significant changes, we will notify registered players via email and update the "Last Updated" date at the top of this page.

We encourage you to review this privacy policy periodically. Continued use of the Fordawin platform after any update constitutes your acceptance of the revised policy.

11. Contact Our Data Protection Officer

If you have any questions, concerns, or requests related to this Fordawin privacy policy or the handling of your personal data, you can reach our Data Protection Officer directly:

• Email: privacy@fordawin.app
• General support: support@fordawin.app

We are committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC).